Política de envío
Shipping Terms
At Ekaure, we want to offer our customers in Germany an exceptional shopping experience, including transparent and straightforward shipping terms. We offer free shipping within Germany. Currently, we only ship within Germany. International shipping is not available.
Delivery times
Below you will find the estimated delivery times for all packages:
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Order deadline: 5:00 PM (GMT) Greenwich Mean Time. Orders received after this time will be processed on the next working day, which may extend the delivery time by one day.
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Processing time: 1 to 4 business days (Monday to Friday). After your order has been processed, it will be shipped by one of our reliable shipping partners.
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Transit time: 6 to 12 working days (Monday to Friday).
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Estimated delivery time: 7 to 16 working days.
Carrier Services
For deliveries within Germany, we work with the following reliable transport companies.
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UPS
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FedEx
Shipping costs
Free shipping: All orders are delivered free of charge; no minimum order value is required.
Delivery problems
Should you experience any problems with your delivery, such as delays or lost packages, please contact our customer service immediately. We will be happy to assist you and ensure that your order arrives safely and on time.
Shipment tracking
Once your order has been shipped, you will receive an email notification with a tracking number. You can track the status of your package on our website.
Contact information:
Business name : Ekaure.com
Address : Via Napoli Silvio Generale, Villa San Giovanni, RC 89018, Italy
Email: contact@ekaure.com
Phone +39 347 358 6722
Customer service opening hours Monday to Friday: 9:00 to 17:00 (GMT)
We will reply to your email within 24 hours (Lun-Ven) . Messages received over the weekend will be answered on Monday.